Event Policies
Share |

Customer Service

For assistance with your registration or if you have questions, please contact your NAIFA-Iowa state office at: 866-632-1491 or by email at: info@naifaiowa.org.

Confirmation Process

Upon completion of your paid registration, you will be sent a receipt to the email address provided for the credit card holder. A separate confirmation email will be sent to the email address provided for the registrant.

Refund/Cancellation Policy

Cancellation requests must be made in writing via mail or fax to the NAIFA-Iowa state office. Requests made by phone or email will not be accepted. Cut-off dates for cancellation requests will be posted with the individual event. In general, no refunds will be given for cancellations received within a week of the event, and a processing fee may be charged for any refunds given. Check individual event cancellation policies for details.


Registrations or tickets may be transferred to another participant. Similar to the cancellation policy, a processing fee may apply if the request is received after a certain date. The substitute must qualify for the same rates as the original registration (for example a non-member cannot be a substitute for a member). Substitution requests will be accepted via FAX ONLY: 703-342-0386.

Privacy Policy

When you register for an event, NAIFA-Iowa collects information, including your name, address, email and phone number. NAIFA-Iowa uses your contact information to register you for the event, keep you informed about your registration and the event, and to mail out your conference credentials and other materials. NAIFA-Iowa may provide your contact information to exhibitors and sponsors and others within the guidelines of NAIFA-Iowa policy. However, these companies do not have any independent right to share this information with others. If you paid for your registration with a credit card, NAIFA-Iowa collects the credit card information solely in order to verify and authorize the charge. Your credit card information is then deleted. NAIFA-Iowa does not store or use your credit card information for any purpose other than to verify/authorize the charge.

NAIFA-Iowa will share or otherwise provide your information if required by law to respond to subpoenas, court orders, or legal process; to establish or exercise our legal rights or defend against legal claims; if we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the NAIFA-Iowa terms of use or as otherwise required by law. We will transfer information about you if NAIFA-Iowa association management is transferred to another company.

We reserve the right to send you certain communications relating to the NAIFA-Iowa events, such as announcements, administrative messages, registration materials and the NAIFA-Iowa Adviser, that are considered part of your NAIFA-Iowa account, without offering you the opportunity to opt out of receiving them. NAIFA-Iowa is constantly reviewing and revising privacy policy and will notify you of significant changes in the way we treat personal information by either sending a notice to the primary email address specified in your NAIFA-Iowa registration or by placing a prominent notice on our Web site.

National Association of Insurance and Financial Advisors-Iowa

600 State Street
Suite A
Cedar Falls, IA 50613